This is a short list of our most Frequently Asked Questions.
For more resources, please visit our Support center.
Exactly as you would set up regular holiday light strings, plus 3 simple steps:
Lumenplay® light strings are extendable. You can connect end-to-end up to 15 light strings (total bulb count varies based on the product), all controlled from one Lumenplay® Controller and Bluetooth Smart-Ready device.
Of course! This is one of our favorite features of Lumenplay®. You can simultaneously (or individually) control up to 8 Lumenplay® Controllers at one time. Simply plug in all of the Lumenplay® Controllers, open the app, and when visible, connect to the ones you’d like to control. Tip: When using multiple Lumenplay® controllers, it’s best to name each one to keep track of which is which.
You do not need a Lumenplay® Controller for every string. Lumenplay lights are extendable. Each controller can control a minimum of one string or up to 15 light strings (bulb count varies based on the product). To install 15 light strings, simply connect strings end-to-end together with our weather-proof connectors, located at the end of each string.
Yes, Lumenplay® Controllers can be purchased separately.
Bluetooth Smart, also known as Bluetooth 4.0, is the wireless protocol used to connect to your Lumenplay® light strings and products. Make sure your smart device is Bluetooth Smart-Ready. See full list of compatible devices at lumenplay.com/devices.
Bluetooth Smart allows for one-touch, in-app connections. No Wi-Fi, bridges or complicated manual Bluetooth settings required.
IMPORTANT: If you are using an Android device, do NOT manually pair to the Lumenplay® Controller in your Bluetooth settings.
Lumenplay® uses Bluetooth Smart Technology, which is compatible with any Bluetooth Smart-Ready iOS or Android Device.
Check out the full list of compatible devices.
No. We are considering support for Windows and Blackberry devices down the road but for now, we are focused on creating extraordinary app experiences on iOS and Android devices.
Lumenplay® lights work with any Bluetooth Smart-Ready, iOS or Android device. This includes both smartphones and tablets.
Check out the full list of compatible devices.
To find the Lumenplay® iOS app on the App Store, click here or simply search for “Lumenplay® App-Enabled Lights” and download the app. For iPad users, you’ll need to search under “iPhone Apps only”.
To find the Lumenplay® android app, click here or simply search for “Lumenplay App-Enabled Lights”
Lumenplay® lights give you the freedom to create your own personalized light show by choosing color combinations, effects, speed, direction and brightness. Set your custom scene in motion with the Music Visualizer and watch the lights dance to the beat of your own play list. New for 2015: Randomizer effect, which allows you to pick color combos and automatically cycle through various functions and speeds for a personalized light show with one click.
Lumenplay® lights use RGB LEDs, allowing each individual bulb to be one of millions of colors. Using the Lumenplay® app on your smart device, you can choose the exact color(s) you want for your color sequence (up to 8 colors). Set the colors to match a theme – whether it’s the holidays, a sporting event, dance party, wedding or other special occasion.
The Lumenplay® Music Visualizer is built to play the music in your own playlist on your phone or tablet. Each song is analyzed during playback and a light show is created just for you
For sure! On the Lumenplay® app, you are able to set an On and Off time for your lights.
Only if you want them to! The Lumenplay® app allows you to set a pin-code to lock and secure your lights.
Simply update your Lumenplay® app on your smart device, and you will be able to enjoy the new features.
Lumenplay® lights use Bluetooth Smart Technology, allowing you to control your lights from over 50 feet away. Control range is affected by environmental conditions. To maximize the control range, make sure your controller is in-view and not blocked by any objects.
Lumenplay® lights are not your ordinary holiday lights. They are incredibly difficult to break. But each ‘break’ is different and affects the system differently:
Just Stops Working: The other bulbs may continue to work.
Crushed the Bulb: If you only broke the lens cap, then the other bulbs may continue to work. If you somehow managed to break the internal components, then they will not work.
Lumenplay Warranty: 3-year warranty under normal seasonal use, against all product defects.
No! Only Lumenplay® lights, Lumenplay® Controllers and Lumenplay® Extension Cords work with the system.
Lumenplay® lights are designed and built for both indoor and outdoor use, certified by CSA-US. Go ahead and deck out your home, shop or restaurant.
Greetings! We love you. At this time, we do not have a publicly available API. Please contact us at firstname.lastname@example.org